Support Services Manager

The person in this position will be responsible for team, competence and business development in the Data Platforms Administration (DPA) area. This is the area within which BitPeak provides its clients with support and maintenance services for solutions such as data warehouses, analytical and reporting platforms, specialised systems for advanced analytics (AI/ML), and others in accordance with the BitPeak company profile. The role offers the opportunity to work in an international environment and exposure to the latest technologies in the DataOps and MLOps area.

Warsaw Remote

Responsibilities

Managing a rapidly growing specialist team in the DPA - Meeting with employees (1:1), planning development paths, setting individual objectives
Ensuring competence development within the DPA team in line with demand in the context of ongoing and planned services
Management of the plan for assigning staff to support and maintenance services for data platforms
Supervising and participating in recruitment processes and onboarding new employees
Setting good practices, operational procedures, document templates, etc.
Overseeing the high quality of services provided by the DPA team to BitPeak clients, as well as verifying customer satisfaction and keeping it high
Contributing to projects in the role of Data Platforms Administrator
Monitoring the market for tools and operational techniques specific to DPA
Developing an internal Knowledge Base for the DPA area
Sharing knowledge within the DPA team
Support of new customer acquisition processes for the services provided by the DPA team and participation in pre-sales and sales processes

Requirements

Minimum of 5 years' experience in managing a team of professionals (including teams of more than 10 people; as line supervisor, Project Manager, Technical Lead)
More than 3 years of experience in managing teams in the area of systems administration, 2-3 lines of technical support
Minimum 7 years' experience in roles such as Support Engineer, ServiceDesk Engineer, System Administrator, Network Administrator
More than 3 years of experience working with cloud services, in particular discernment and experience with data services offered by Azure and/or AWS platforms
Experience in planning and executing transition-in/out processes for maintenance services
Understanding and ability to monitor and account for SLAs for maintenance services
Communication skills, customer, cooperation and results orientation

We offer

Global projects in multicloud - we work with clients from all over the world based on modern cloud technologies
Certification reimbursement - we fund exams, Microsoft certifications, AWS, Databricks, Snowflake
Learning time - 60 paid hours per year
Flexible approach - choice between working from home or meeting at our offices
Personalised benefits - medical care, subsidised sports packages, language tuition, new employee referral bonus (up to PLN 15,000) as well as annual and media bonuses

If you are interested in the offer, send your CV

Apply

Dominika Jaworska

HR Generalist

dominika.jaworska@bitpeak.pl

I believe that clear and honest communication is the determinant of successful cooperation. Through achieving those, we build strong and cohesive team. If you are a candidate who values open and direct communication, then we would love to hear your questions about the company!

Still have questions about working for BitPeak? Write to us!

Krzysztof K. Zdeb

Chief Delivery Officer

krzysztof.zdeb@bitpeak.pl